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FREQUENTLY ASKED QUESTIONS
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What do you require to rent a machine?We require renters to be over the age of 21 with a valid driver's license and a valid credit card on file. ( Tubes, Kayaks, and Peddle boat must be 18+)
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What happens if I damage anything?During check-out we will fill out an "equipment check-out sheet", and document with videos/pictures the rented machines to ensure that both the renter and LAVA OUTDOOR FUN RENTALS are protected incase of any discrepancies in damages. If any damages occur by fault of the renter, the renter will be responsible for repairs. No repairs will be allowed by the renter or other suggested mechanics.
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Who can operate the rental machines? Who can ride in the machines?The renter must be 21 or older and provide a valid driver's license and a valid credit card on file. Almost anybody can come along, but reach out with any specific cases and we can help! It is great fun for all ages!
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When I pick up an OHV rental do I have to trailer it to the trails?No you do not. Our OHVs are road legal and you are able to drive them right to our many trail heads that are within 10 miles of our location.
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When can I pick up the machines I have rented?We ask that you show up 15 minutes before your rental time to go over any paperwork and to give a brief overview of the controls of the machine. Half day rentals are 9am-1pm or 1pm-5pm. Evening rentals by appointment only 5pm-9pm. Full day rentals are 9am-6pm. 24 hour rentals are 9am or 6pm start times. For multiple day rentals (3+ days), please contact us for a discounted rate.
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I have never driven a Side by Side or ATV before, are they hard to operate?All of our machines are simple to operate. If you have never used one before, don’t worry, we will teach you! All of our rentals (except four-wheelers) have an automatic transmission, and they operate similarly to driving a car. The four-wheelers are very easy to get the hang of as we offer ones with semi automatic transmissions.
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Do I have to buy insurance on the rentals?We do not offer insurance through Lava Outdoor Fun Rentals.***** On UTV and SXS we do require you to purchase insurance with our partner MBA insurance for $33 per day***** (These machines can cost up to $30,000!!) Please check with your own personal insurance company to see if they offer coverage for all other rentals. *Disclaimer* We do not guarantee that your insurance company will provide coverage for the rental machines or for any and all liability while renting the machines. Please contact your insurance company and we are happy to provide any information we can. This is solely the responsibility of the renter/lessee.
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Is gas included in the rental?Gas is not included in the rental price. You will be given the machine with a full tank of gas and are responsible for returning the machine with a full tank of gas. We charge $8/gal for machines that are not returned full.
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What happens if I do not return the rental on time?Because Lava Outdoor Fun Rentals offers a wide variety of rentals, this will depend on what you are renting. A late fee of $150/hr will apply on all ATV, UTV, MOTORCYCLE, MOPED. A Late fee of $50/hr will apply to all other rentals!
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Do you have helmets and goggles?We do have helmets and goggles available for free with your rental! All of our helmets are DOT certified and we have many sizes available ranging from Youth XS to Adult XXXL, we are sure to have a helmet that will fit just about anyone! *renter is responsible for any damage to helmets or goggles and will be charged for replacements if ANY damage is done.
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Can we have our rental delivered to us?We do offer a $50 - delivery/pick up option within 25 miles of our location!
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What is the cancellation policy?Customers will receive a full refund or credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Customers will receive a 50% refund or credit with less than 48 hours notice of cancellation. No-shows or cancellations within 24 hours will be charged the full price. Contact us by phone to cancel or inquire about a cancellation.
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